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Woman forcibly removed from Southwest flight after claiming pet allergy (video)

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BALTIMORE (WBFF/SBG) - A Baltimore woman is at the center of an intense confrontation on a Southwest Airlines flight at BWI.

She was forcibly removed from the flight Tuesday night, Sept. 26, after the airline says she claimed to have a life threatening allergy to two pets on board including an emotional support animal, but then refused to leave the plane.

The flight was heading from BWI to Los Angeles.

WATCH: Woman forced off BWI Southwest flight. Said she had life-threatening allergy, officials say https://t.co/7qzW1QoUgp Video, Bill Dumas pic.twitter.com/JlIOpxGL78

-- ABC 7 News - WJLA (@ABC7News) September 27, 2017 In the video, recorded by a fellow passenger, she's heard shouting: "I'm sorry. My dad has surgery! What are you doing?"

The officers are heard saying, "Come on, lady, let's go."

"She was fighting them very hard. She was adamant about not getting off the plane," says passenger Bill Dumas who shot the video Tuesday night.

"When she got to me, I said, 'Look, just be gentle, just walk off the plane. It will be a lot easier for you.'"

He says most passengers were urging the woman to get off the plane.

"Everybody was trying to help by not saying anything or encouraging this woman to walk off the plane," he said. "She would say, 'I'm walking, I'm walking,' but she wasn't walking. She was pushing back."

MDTA police identify the woman as 46-year-old Anila Daulatzai. She's listed online as a MICA faculty member and a graduate of Johns Hopkins University.

"I'm a professor," she said in the video. "What are you doing to me?"

Other passengers are heard saying, "Geez, lady, get off the plane" and "Make the complaint later."

According to Southwest Airlines, the woman told employees she had a life-threatening allergy to the pets, but she did not have a medical certificate necessary to travel.

Southwest policy states a customer without the certificate may be denied boarding.

According to the airline, the flight crew made repeated attempts to explain the situation. However, she refused to deplane and the captain called police.

"She was definitely fighting against the police and they were in a tough position," Dumas said. "I could see, because they were standing next to me. I could see how they were trying very hard not to go overboard, but it was a tough situation.

"They were saying, 'You have to walk off the plane, you have to walk off the plane.' And she would say, 'I am walking off the plane,' but as she's saying, 'I am walking off the plane,' she's fighting against them. And that was kind of a contradiction. And I don't know even if she was so aware of it. I think she was being pushed and pulled in her own mind."

MDTA police sent this statement to Fox 45 Wednesday:

"When the Maryland Transportation Authority (MDTA) Police receive a request from the Captain of a Southwest plane to remove a disorderly person, we respond accordingly. The subject was removed from the plane at the Captain's request and was arrested and charged with disorderly conduct, failure to obey a reasonable and lawful order, disturbing the peace, obstructing and hindering a police officer and resisting arrest. After processing, the individual was transported to the Anne County Court Commissioner, where she was released on her own recognizance. Any additional questions related to the Captain's request should be directed to Southwest Airlines."

Southwest has issued a statement apologizing, saying:

"We are disheartened by the way this situation unfolded and the Customer's removal by local law enforcement officers. We publicly offer our apologies to this Customer for her experience and we will be contacting her directly to address her concerns. Southwest Airlines was built on Customer Service, and it is always our goal for all Customers to have a positive experience."

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