Giving thanks to the voices that save lives
ABILENE, Texas —
They are the voices that people hear in their times of need, the men and women calming the people on the other line down while dispatching proper help for the caller.
Abilene's 911 dispatchers and call-takers are the brave heroes at the forefront of helping people during their emergency situations.
“You know, we sit here and we're not ever really noted or thanked for what we do, so it's nice to be recognized throughout the community,” said public safety dispatcher Patricia Anderson.
There are 37 dispatchers who field police and fire emergency calls for the City of Abilene and 12 dispatchers who take emergency calls for the Taylor County Sheriff's Office.
This week is Telecommunications Appreciation Week, which honors people whose lines of work tend to be overlooked by the general public.
“A lot of the time, we go unnoticed, and that's fine, that's not what we're here for, but it is certainly well-appreciated by everybody that works here,” said public safety dispatcher Scott Bamlet.
Both Anderson and Scott are dispatchers for the City of Abilene, striving to serve their community every day to the best of their abilities.
“We have protocols where we can do lifesaving things before the responders get on scene,” Anderson said.
“We take that challenge on and we own that, and we know what we're doing and we're going to get the job done, so we're proud of that,” Bamlet said.
This week, free food and sweets have come in from different community agencies as a way of saying thank you to the dispatchers for their dedication.
In a job that sees dark days more often than not, a week in their honor definitely brightens the spirits of Abilene's busy emergency dispatchers.